Track questions, sources, clicks, and outcomes—plus full-text transcript search.
What it is
Get a clear view of the questions your agent records, the page that answered each one, what was clicked, and what happened next.
The dashboard’s feature set gives you clear, end-to-end visibility. Outcome events—like bookings, tickets, or record updates—are captured alongside the conversation, and you can run full-text transcript searches with filters for channel, topic, page, intent, timeframe, and result.
It also keeps your knowledge healthy by flagging freshness issues and highlighting missing topics users ask for. Data is portable from day one: export CSV/JSON or receive scheduled email reports, and rely on built-in redaction so sensitive fields stay out of long-term storage. With these essentials, you can observe behavior, prove sources, and improve performance without extra tooling.
What it shows
You see demand, performance, and impact in one place. Demand shows when and where questions happen, what people ask most, and which topics spike by day or channel. Knowledge shows the exact pages and passages powering answers, their freshness, and the gaps where users ask for content you don’t yet have. Performance shows response quality signals like resolution rate, handoff rate, and time to answer. Impact shows outcomes—bookings scheduled, tickets created, quotes requested, records updated—and how each question flows to a measurable result.
How it works
The system logs each step of an interaction. Questions are vector-matched to the best passages, those passages carry canonical URLs, and the answer event records which sources were cited. If the agent routes to a tool or hands off to a human, that outcome is logged too. You can search transcripts by keywords, intents, or URLs, and drill down from a metric to the underlying conversation with the original citations intact. Data retention and redaction rules keep sensitive fields out of long-term storage while preserving the analytics you need.
For your teams
Content owners get a clear “what to update next” view: which pages drive answers, which are stale, and which missing topics users keep asking about. Operations sees where automations resolve requests versus where handoffs occur, so you can tune guardrails and approvals. Sales and service teams see which questions convert to meetings, tickets, or quotes, with attribution back to the exact pages that moved users forward.
Why this matters
Assistants become reliable when they’re observable. With transcripts, citations, and outcome tracking, you can trust what the agent says, prove where it came from, and improve it with confidence. The dashboard turns your agent from a black box into a measurable channel you can govern, optimize, and scale.