One brain, two channels. Chat for people, machine endpoint for AI.
What it is
A dual-channel interface that makes your website both conversational and machine-readable.
People get clear, cited answers with the exact page link to verify.
Other assistants like ChatGPT discover and quote your official content from files at your domain root, so your site becomes the canonical source for your topics.
Your domain delivers the same vetted knowledge through a friendly chat window for humans and standards-based endpoints for machines.
Both channels use the same synchronized knowledge base, so answers match across every touchpoint.
For people: A simple-to-implement chat window
Visitors can ask in plain language and get concise answers backed by sources. Responses include deep links to the most helpful page, section, or document, which shortens the path from question to action. When an inquiry requires human help, intent rules and guardrails route it to the right team with full context, reducing back-and-forth and support load. Installation is lightweight: add one JavaScript snippet to render the chat UI across your site.
For machines: A domain-root API endpoint
A standards-based agent.json file lives at the root of your domain, making your Public AI Agent discoverable to AI systems. These endpoints advertise what your agent knows, how to query it, and how to cite it, aligning your brand with the emerging agent-to-agent pattern of the AI-first web. The result is consistent visibility and trustworthy attribution when other assistants reference your information.
How it works together
Both channels run on the same structured knowledge base and retrieval layer. The chat window is the human-friendly face; the domain-root endpoints are the machine-friendly access point. Updates to your content flow into a single brain, so people and AI systems always receive the same, current answer.
What you get
Your site becomes easy to talk to and easy to integrate. Humans get fast, source-backed responses with precise URLs. Machines get a clean, standards-ready way to discover and cite your content. Governance comes built-in with allow-listed sources, consistent citations, and accessibility-minded delivery, so you increase reach without sacrificing reliability or compliance.Implementation
Add the chat snippet site-wide and publish the standards files at your domain root. No heavy integrations are required to launch the interface. As your needs grow, the same foundation connects to routing rules, analytics, and third-party tools for bookings, tickets, quotes, and handoffs—without rewriting the core experience.